Niagara Womens Enterprise Centre
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Customer Service and Retail Professional Program

Our Customer Service and Retail Professional program prepares women for employment in Niagara's thriving tourism and retail industries by providing sales, marketing and customer service training.


Our Customer Service and Retail Professional program includes:

  • Types of retail operations and various positions available
  • Retail terminology and employer expectations
  • Managing customer service, loyalty and concerns
  • Communication and listening skills
  • Visual merchandising and planograms
  • Inventory, inventory counts and control
  • Stockroom organization and packaging
  • Basic cash register skills:
    • Cash drawer set-up
    • P.O.S. (Point of Sale system)
    • Processing debits, credits, discounts and coupons
    • Voids, exchanges and refunds
    • Backup manual procedures if required
  • Steps of sales
  • Workplace safety

This 3 week program taught by retail professionals is followed by work or academic placements for eligible graduates. NWEC works with our community partners at Employment Ontario or the Niagara Catholic District School Board to find work or academic placements following successful completion of the program.

We are now recruiting for our upcoming Professional Customer Service Skills training program The program will be starting September 11th, 2017. Please see our flyer below. Download a copy for yourself and please feel free to use the contact information to contact us.


Please contact us for more information about our retail program.

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Latest News

Co-operative Housing Federation of Canada Annual General Meeting
Jul 1st, 2017

This is the booth at the trade show at the Co-operative Housing Federation of Canada Annual General Meeting. At Canada wide conference held in Niagara Falls this past June, one of the speakers is receiving a gift purchased from Niagara Presents.

Trivia Night 2017
Jun 30th, 2017

Last year’s trivia night was such a success we’ve decided to bring it back for another year! Our 2ndAnnual Trivia Night hosted by Niagara Peninsula Homes will be taking place on November 11th, 2017.


From Our Graduates

  • Amazing instructors! Amazing friends made! Amazing course! KUDOS LADIES!
    - Program Graduate


Partner Enterprises

Niagara Peninsula Homes

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Niagara Presents


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